COVID-19 Response

TPM COVID-19 PROTOCOLS:

8/11/2021 Update:

In compliance with the latest COVID mask mandate announced by Philadelphia officials, we now are requiring both staff and clients to wear a mask inside all our locations. If you do not have a mask, a staff member can provide you with one. If picking up medications, you can also call us for curbside pickup!

6/11/2021 Update:

With the City of Philadelphia announcing it has officially lifted its remaining COVID restrictions, we will no longer require fully vaccinated individuals to wear masks. Individuals who have not received COVID vaccination are still strongly encouraged to wear masks inside the practice.

Masks will continue to be worn by staff and will be made available for our clients when entering the exam rooms.

6/15/2020 Update :

We will be allowing clients into the waiting room. They will stay there for the duration of the appointment while their pets are taken into separate rooms or treatment areas.

  • All clients and staff MUST wear face masks at all times ensuring they are covering the nose and mouth
  • We will continue to allow a limited number of clients into our lobby for their appointments.
  • If your appointment is to see a veterinarian, we will continue with a technician getting your pet’s history and questions, and then bringing the pet to an exam room to see the doctor while you wait in the lobby.  The doctor will then come speak with you about your pet and answer any questions before the appointment concludes. 
  • If your pet is seeing us for a technician appointment, our technician will meet you curbside, answer any questions, take your pet inside for their exam and then return them to you curbside.  
  • Payment can be done inside with our reception desk.
  • In all cases, if you would prefer to not enter the building, please just let the receptionist know, and we’ll arrange a drop off for your pet. 
  • If you are not feeling well, please give us a call, and we will be happy to reschedule your pet’s appointment. 
  • If you are planning to refill medications and pick up from one of our clinics, we are happy to take payment ahead of time, please give us a call to arrange.  
  • Lobby and commonly touched surfaces (handles, pens, switches, chairs, etc) will be sanitized hourly and card reader sanitized after each transaction

We understand that this can be a stressful time for all, and assure you we are here for your pets, and will do everything we can to continue providing the same high level of care and service you expect from The Pet Mechanic.  Please call or email us with any questions at all. 

Until 6/15/20 we will continue to follow the AVMA recommendations and only see drop off appointments, we are still open and will still provide all the same services. We are trying to reduce the risk to our staff and clients to keep everyone safe.

DROP OFF PROCEDURE:

The doors will be locked so only staff is permitted inside. Clients are asked to wait in their cars, go back home, or if wanting to wait outside stay at least 6 feet from other clients. 

If the client is not feeling well or in quarantine please have them make arrangements for someone else to bring the animal in, or email/call about any medical concerns which may be handled through telemedicine. 

Clients will be sent a medical questionnaire sheet in advance of their appointment, please bring this sheet filled out to your appointment. You can access this form by clicking here 

When the client is here for the appointment they should call or let the reception area know. At that time a staff member will meet you outside and bring your animal to the veterinarian. You will receive a call to discuss all exam findings, problems, questions, vaccines, and any warranted treatment. This may be from a blocked number so please answer. 

Once the exam is finished and treatments performed all payment will be taken over the phone and a set pick up time will be made, or animal will be returned to the client waiting outside. 

All cats must be brought in carriers and we will use our own leashes to bring the dogs into the hospital. All technicians must wear gloves when retrieving animals from owners. 

Please allow up to 48 hours for medication refills, all payment will be taken over the phone and the medication will be brought out to you.

Currently the WHO (World Health Organization) has not identified any companion animal to human spread of COVID-19.  Studies are being performed about how our companion animals are involved in this outbreak, and we will update you accordingly.  We have also fielded several questions about coronaviruses in animals.  Most of our domestic animals have their own strains of coronaviruses, which are specific for that species and pose no risk to humans.

Below are two excellent resources pertaining to COVID-19.

AVMA (American Veterinary Medical Association):
https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19?utm_source=email-mem&utm_medium=coronovirus200303&utm_campaign=coronovirus&utm_term=linke&utm_content=coronovirus-website

WHO (World Health Organization)
https://www.oie.int/en/scientific-expertise/specific-information-and-recommendations/questions-and-answers-on-2019novel-coronavirus/

During this stressful time, please know that we are here to keep your furry friends healthy and happy.  If you have any questions or concerns feel free to give us a call at 267-519-0387 or email us at info@thepetmechanic.com.  Thank you for your understanding.

Sincerely,

Doctors and Staff at The Pet Mechanic