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FAQ’s

Find answers to our most commonly asked questions here! 

Appointments

We proudly serve pets from Philadelphia, PA, and beyond.

At The Pet Mechanic, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns.

What are the hospital hours?

The Pet Mechanic is open on Mondays, Wednesdays, Thursdays, and Fridays from 9:00 am to 7:00 pm. On Tuesdays, we are open from 9:00am to 5:00 pm, and on Saturdays, 9:00 am-3:00 pm.

Are you an emergency hospital?

The Pet Mechanic is focused on preventative health care. While we have surgical and triage options for many of the less-invasive problems that may come up at a moment’s notice, we will never recommend you bring your pet to us in an emergency if they can get more focused and specialized care elsewhere. If your pet is in extreme distress, contact PASE or Blue Pearl Vet immediately.

What forms of payment do you accept?

The Pet Mechanic accepts cash, all major credit cards, CareCredit, and Scratchpay. Unfortunately, we are unable to process personal checks.

Do you offer payment plans?

Payment is required at the time of service in order to keep our prices affordable and our hospitals stocked with needed medications. We do not offer payment plans, but we accept CareCredit. CareCredit is an outside organization that offers different payment options that help spread out your total cost over time.

What kind of pets do you treat?
The Pet Mechanic treats cats, dogs, small mammals, reptiles, amphibians, and many other exotic pets. Please feel free to check with our staff if you have a unique family member that requires attention; we’ll see if our doctors have the required experience to help.
Do I need to make an appointment?

Yes, in order to keep our waiting rooms safe and respect everyone’s time, our veterinarians see patients by appointment only. If you feel your pet needs veterinary care and you have not scheduled an appointment previously, please give us a call at 267-519-0387 so we can assist you and your pet.

Do you reserve space for same day appointments?

In our efforts to provide care to as many pets as possible, The Pet Mechanic does not leave open appointments for same-day visits, regardless of your pets’ level of need. However, we do experience last-minute cancellations and are always willing to work with you to see if we can fit you in under the right circumstances. If we are unable to see you the same day, it is not because we don’t care; it is because giving our doctors too many things to do at once lessens the care that all patients receive.

Do you offer boarding, grooming, or daycare?

The Pet Mechanic is currently only available for direct medicinal care.

Do I have to vaccinate my pet?
Pennsylvania requires that your cat or dog is vaccinated for Rabies, as this is a matter of public safety. If your pet were to bite someone or another animal, they are required to quarantine, and the type of quarantine is based on their vaccination status. Fines may also be incurred if your pet is not properly vaccinated for Rabies. Other vaccines are considered either core or elective.
My pet had the same problem two months ago, can’t I just get the same medication?
While we’d love to minimize the amount of time your pet needs to be at the hospital, often our doctors are required to see your pet again for recurring issues if enough time has passed. This is to ensure that there are no developments in your pet’s health that need added attention. Just as with doctors of human medicine, prescriptions are a closely regulated and tracked process, and we always need to be sure your little one is as safe as possible.
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