FAQ’s
Find answers to our most commonly asked questions here!
We proudly serve pets from Philadelphia, PA, and beyond.
At The Pet Mechanic, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns.
What are the hospital hours?
The Pet Mechanic is open on Mondays, Wednesdays, Thursdays, and Fridays from 9:00 am to 7:00 pm. On Tuesdays, we are open from 9:00am to 5:00 pm, and on Saturdays, 9:00 am-3:00 pm.
Are you an emergency hospital?
The Pet Mechanic is focused on preventative health care. While we have surgical and triage options for many of the less-invasive problems that may come up at a moment’s notice, we will never recommend you bring your pet to us in an emergency if they can get more focused and specialized care elsewhere. If your pet is in extreme distress, contact PASE or Blue Pearl Vet immediately.
What forms of payment do you accept?
The Pet Mechanic accepts cash, all major credit cards, CareCredit, and Scratchpay. Unfortunately, we are unable to process personal checks.
Do you offer payment plans?
Payment is required at the time of service in order to keep our prices affordable and our hospitals stocked with needed medications. We do not offer payment plans, but we accept CareCredit. CareCredit is an outside organization that offers different payment options that help spread out your total cost over time.
What kind of pets do you treat?
Do I need to make an appointment?
Yes, in order to keep our waiting rooms safe and respect everyone’s time, our veterinarians see patients by appointment only. If you feel your pet needs veterinary care and you have not scheduled an appointment previously, please give us a call at our Fishtown or South Street location so we can assist you and your pet.
Do you reserve space for same day appointments?
In our efforts to provide care to as many pets as possible, The Pet Mechanic does not leave open appointments for same-day visits, regardless of your pets’ level of need. However, we do experience last-minute cancellations and are always willing to work with you to see if we can fit you in under the right circumstances. If we are unable to see you the same day, it is not because we don’t care; it is because giving our doctors too many things to do at once lessens the care that all patients receive.
Do you offer boarding, grooming, or daycare?
The Pet Mechanic is currently only available for direct medicinal care.